Where thoughtful service meets exquisite craftsmanship—find answers to your questions about our premium lingerie and global delivery.
About Our Products
What styles of lingerie does Fleur du Mal specialize in?
Our collection celebrates femininity through curated categories including:
• Luxurious Bras (Bralettes, Fuller Cup, Nursing, Mastectomy)
• Elegant Bodysuits and Bustiers
• Playful Bondage & Peekaboo designs
• Sophisticated Robes and Sleepwear
• Essential foundations and intimate Panties
• Luxurious Bras (Bralettes, Fuller Cup, Nursing, Mastectomy)
• Elegant Bodysuits and Bustiers
• Playful Bondage & Peekaboo designs
• Sophisticated Robes and Sleepwear
• Essential foundations and intimate Panties
How do I determine my correct lingerie size?
We recommend consulting our detailed sizing guide (available on each product page). For bras, measure your underbust and fullest bust circumference. Our Essentials line offers stretch fabrics for forgiving fits, while structured pieces like Bustiers may require more precise measurements. When in doubt between sizes, size up for comfort.
Are your fabrics suitable for sensitive skin?
Absolutely. We prioritize premium natural fibers (like silk and cotton) and OEKO-TEX certified fabrics in our Essentials and Sleepwear collections. Bondage pieces use body-safe materials with reinforced stitching for both aesthetics and comfort.
Ordering & Account
Which payment methods do you accept?
We accept:
• Visa
• MasterCard
• JCB
• PayPal
All transactions are encrypted for security. We never store your full payment details.
• Visa
• MasterCard
• JCB
• PayPal
All transactions are encrypted for security. We never store your full payment details.
Can I modify or cancel my order after placement?
Due to our quick 1-2 business day processing, modifications may not always be possible. Contact [email protected] immediately with your order number—we’ll make every effort to accommodate requests before shipment.
Shipping & Delivery
What are my shipping options?
Standard Shipping ($12.95):
• Carrier: DHL/FedEx
• 10-15 business days after dispatch
• Includes tracking/insurance
Complimentary Shipping (Orders over $50):
• Carrier: EMS
• 15-25 business days after dispatch
• Basic tracking included
Note: We cannot ship to select Asian regions and remote areas.
• Carrier: DHL/FedEx
• 10-15 business days after dispatch
• Includes tracking/insurance
Complimentary Shipping (Orders over $50):
• Carrier: EMS
• 15-25 business days after dispatch
• Basic tracking included
Note: We cannot ship to select Asian regions and remote areas.
How discreet is your packaging?
Every order arrives in plain packaging with no external branding. Garments are hand-folded in our signature tissue paper—perfect for gifting. The sender name will simply list “FDM Studio.”
Will I need to pay customs fees?
International customers are responsible for any applicable duties based on their country’s regulations. We recommend checking local import policies before ordering. All prices are shown in USD; customs calculations typically use the declared value (your subtotal minus any discounts).
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery date. Items must be:
• Unworn/unwashed
• With original tags attached
• In original packaging
Return shipping costs are the customer’s responsibility. Refunds process within 5 business days of receipt at our Raleigh studio.
• Unworn/unwashed
• With original tags attached
• In original packaging
Return shipping costs are the customer’s responsibility. Refunds process within 5 business days of receipt at our Raleigh studio.
Can I exchange an item for a different size?
We currently don’t offer direct exchanges. For size adjustments, please return the original item (following our return policy) and place a new order. Pro Tip: For special occasions, order at least 3 weeks in advance to allow time for potential returns and reorders.
Are all items eligible for return?
For hygiene reasons, Pleasure category items and sale merchandise marked “Final Sale” cannot be returned. All other lingerie (including bras and panties) may be returned if unworn with protective liners intact.
Special Considerations
Do you offer mastectomy or nursing bras?
Yes. Our Mastectomy Bra and Nursing Bra collections combine medical support with Fleur du Mal’s signature elegance. These specialty pieces feature:
• Removable cups for prosthetics
• Easy-access nursing clasps
• Breathable, stretch-support fabrics
Contact us for personalized fitting advice.
• Removable cups for prosthetics
• Easy-access nursing clasps
• Breathable, stretch-support fabrics
Contact us for personalized fitting advice.
How should I care for my lingerie?
Hand wash in cool water with mild detergent is ideal. For machine washing:
• Use a lingerie bag
• Cold water on delicate cycle
• Lay flat to dry—never tumble dry
Store bras stacked or with cups nested to maintain shape. Silk items should be kept away from direct sunlight.
• Use a lingerie bag
• Cold water on delicate cycle
• Lay flat to dry—never tumble dry
Store bras stacked or with cups nested to maintain shape. Silk items should be kept away from direct sunlight.
Still have questions? Our Raleigh-based team is delighted to assist. Email [email protected] or visit us at 4805 Dola Mine Road, Raleigh, US 27608.