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At Fleur du Mal (“us”, “we”, or “our”), we approach your privacy with the same care we devote to crafting our silk robes and lace bodysuits. This Privacy Policy explains how we collect, use, and protect your personal information when you visit usunderwearshop.com (the “Site”).

1. Information We Collect

We collect information that enhances your luxury shopping experience:

  • Personal Details: Name, email, shipping/billing addresses when you purchase our lingerie, bodysuits, or sleepwear collections
  • Payment Information: Encrypted transaction details (credit card numbers processed through secure gateways)
  • Preferences: Size selections, wish lists, and product interests (e.g., Bustiers & Bra Tops vs. Essentials collections)
  • Technical Data: IP address, browser type, and device information for optimal site performance

2. How We Use Your Information

Your data allows us to provide the seamless service expected from a couture lingerie house:

  • Process orders for our Bondage & Peekaboo Bras or Fuller Cup Bras with precision
  • Personalize recommendations based on your browsing of our Lingerie or Panties & Garters collections
  • Send discreet updates about new arrivals (only with your consent)
  • Enhance security for high-value purchases (e.g., orders exceeding $1,000)
  • Improve our website experience for international clients (excluding restricted regions)

3. Data Sharing & Disclosure

We treat your information with the confidentiality of our signature tissue-wrapped deliveries:

  • Service Providers: Trusted partners for payment processing (Visa/MasterCard), shipping, and IT security
  • Legal Compliance: When required by law or to protect our rights
  • Business Transfers: In connection with mergers or acquisitions, with continued privacy protection

We never sell your personal data to third parties.

4. International Data Transfers

As a global retailer (excluding select Asian regions), your data may be transferred to and processed in the United States, protected under GDPR and other applicable regulations.

5. Data Security

We implement robust measures worthy of our couture standards:

  • Industry-standard encryption for all transactions
  • Regular security audits of our systems
  • Limited employee access to sensitive data
  • Secure storage protocols aligned with PCI DSS requirements

6. Your Rights

You maintain control over your personal information:

  • Access, correct, or delete your account details
  • Opt-out of marketing communications
  • Request data portability
  • Withdraw consent (where applicable)

Contact our Raleigh-based concierge at [email protected] to exercise these rights.

7. Cookies & Tracking Technologies

We use discreet tracking methods to enhance your experience:

  • Essential Cookies: For cart functionality and secure checkout
  • Preference Cookies: To remember your size selections across our Bodysuits or Mastectomy Bra collections
  • Analytics Cookies: To understand browsing patterns (e.g., interest in Robes vs. Sleepwear)

Manage preferences via your browser settings or our cookie consent banner.

8. Children’s Privacy

Our sophisticated lingerie is intended for adult clientele. We do not knowingly collect data from individuals under 18.

9. Policy Updates

We may update this policy as our collections evolve. Significant changes will be communicated to frequent purchasers of our couture pieces.

10. Contact Us

For privacy inquiries regarding your Fleur du Mal experience:

Fleur du Mal Privacy Office
4805 Dola Mine Road
Raleigh, NC 27608
Email: [email protected]