Welcome to Fleur du Mal at usunderwearshop.com. These Terms and Conditions outline the rules and regulations for using our website and purchasing our couture lingerie and intimate apparel.

1. Acceptance of Terms

By accessing our website and making purchases, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these terms, please refrain from using our website.

2. Website Use and Intellectual Property

2.1 License to Use

We grant you limited license to access and make personal use of this website. You may not download, modify, or reproduce any content without our express written permission.

2.2 Intellectual Property

All content on this website, including designs, text, graphics, logos, and images, is the property of Fleur du Mal and protected by international copyright laws. The “Fleur du Mal” name and all product names are our trademarks.

3. Product Information

3.1 Product Descriptions

We strive for accuracy in all product descriptions, colors, and sizing information. However, slight variations may occur due to screen settings and handmade nature of our couture pieces.

3.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Intended Use

Our lingerie and intimate apparel are designed for personal use. Fleur du Mal products are not medical devices and should not be used as such.

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase, which we accept by sending an order confirmation email. All orders are subject to verification and availability checks.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. You represent that you have the legal right to use any payment method provided.

4.3 Pricing

All prices are in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). During peak seasons, processing may take longer.

5.2 Shipping Options

We offer:

  • Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: For orders over $50, delivered via EMS within 15-25 business days after dispatch

5.3 Shipping Restrictions

We currently cannot ship to certain Asian regions and remote locations. Shipping times are estimates and may vary due to customs processing.

5.4 Delivery Responsibility

Once shipped, you become the owner of the goods and assume risk of loss. We are not responsible for delays caused by customs or carrier issues.

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of delivery for most items, provided they:

  • Are unworn, unwashed, and in original condition
  • Have all tags and original packaging intact
  • Are accompanied by proof of purchase

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Essentials Panties
  • Bondage & Peekaboo Bras
  • Pleasure collection items
Exceptions are made for defective items.

6.3 Return Process

To initiate a return:

  1. Email our concierge at [email protected] within 15 days
  2. Include your order number and return details
  3. Ship items to: Fleur du Mal Returns, 4805 Dola Mine Road, Raleigh, NC 27608 USA

6.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable.

7. User Responsibilities

  • Provide accurate and complete information when creating an account or placing orders
  • Maintain confidentiality of your account credentials
  • Use the website only for lawful purposes
  • Comply with all applicable laws and regulations
  • Pay all applicable taxes and duties for international orders

8. Limitation of Liability

Fleur du Mal shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Errors or omissions in product descriptions
  • Delivery delays beyond our reasonable control
  • Products that do not meet your expectations (except as covered by our return policy)

Our total liability for any claim related to your use of the website or products shall not exceed the purchase price of the product in question.

9. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of North Carolina, USA. Any disputes shall be resolved in the courts of Raleigh, NC.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use constitutes acceptance of the modified terms.

12. Contact Information

For questions about these Terms and Conditions, please contact:

Fleur du Mal Customer Service
Email: [email protected]
Address: 4805 Dola Mine Road, Raleigh, NC 27608 USA

Last Updated: [Insert Date]